RETURN AND EXCHANGE POLICY WITHIN THE SCOPE OF THE DISTANCE SALES CONTRACT

As AHEL GİYİM, we act in accordance with consumer rights for your purchases made under distance sales. Within the framework of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts, return and exchange processes are carried out according to the following principles.

RIGHT OF WITHDRAWAL (RETURN CONDITIONS)

• Within the scope of the distance sales contract, the consumer may exercise their right of withdrawal within 14 (fourteen) days from the date of delivery of the product without providing any justification and without paying any penalty.

• To exercise your right of withdrawal, you must contact us via our WhatsApp line at 0505 024 01 40.

• Products to be returned under the right of withdrawal must be;

• Unused, in a resaleable condition (not worn, washed, or dry-cleaned in a way that contradicts the definition of ordinary inspection within the relevant legislation, and with its resaleability preserved), with tags attached and in original packaging,

• Sent back with all accessories.

📌 Products for which the right of withdrawal does not apply:

• Custom-made products prepared according to the consumer's personal requests

• Evening dresses offered for sale in the evening wear collection category, unless there is a manufacturing defect

• Products such as scarves, jewelry, and accessories that are not suitable for resale due to hygiene reasons

• Products that have been opened, used, or damaged

• Products purchased as part of a campaign in the promotional products category, unless there is a manufacturing defect

• In shoe and evening wear categories, only size exchanges are allowed. There will be no exchanges or returns for bags.

RETURN PROCESS AND REFUND

• For returns made under the right of withdrawal, the payment will be refunded within 25 days after the product is received by our company, in accordance with the payment method used during the purchase.

• Return shipping costs are covered by our company in case the product is defective. However, for discretionary returns, the shipping cost belongs to the consumer.

• For purchases made with the pay-at-the-door option, the refund is made only to a bank account.

• There are no returns for products in the End-of-Season Sale and Starred Products categories.

EXCHANGE CONDITIONS

• Exchange requests can be made by contacting our company within 7 days from the product delivery date.

• Exchanges can only be made with items currently in stock.

• It is not possible to exchange products that have been used, washed, or damaged, or that have lost their originality and resaleability.

• Unless there is a manufacturing defect, evening dresses offered for sale in the evening wear collection category cannot be exchanged.

• Shipping costs for exchange transactions are covered by the customer.

CONTACT FOR RETURNS AND EXCHANGES

THE EXCHANGE AND RETURN PROCEDURE CANNOT BE APPLIED WITHOUT FIRST CONTACTING US VIA THE CONTACT LINE BELOW; YOU MUST FIRST CONTACT US TO RECEIVE APPROVAL REGARDING THE EXCHANGE AND RETURN PROCESS, AND THE RELATED TRANSACTIONS MUST BE PERFORMED USING THE TRANSACTION CODES WE WILL PROVIDE.

📞 0505 024 01 40

As Ahel Tasarım, we continue to offer a safe and pleasant shopping experience.